All FAQs
General FAQs
- What kind of warranty do you offer?
- What are the Privacy, Term & Conditions?
- What is the Return and Shipping Policy?
- I forgot to add promo code to my recent order. What can I do?
- I ordered the wrong item and want to return it, how do I do that?
- Who do I contact with any questions about my LATCH.IT products (installing, programming, or function
- Do you ship to Canada?
- Do you have a customer service line I can call?
RV Keyless Entry Door Locks
- Where can I find replacement parts for my keyless locks?
- Keyless Lock Installation & Fitment Troubleshooting: Why is my keyless lock is not fitting?
- Keyless Lock Unit Troubleshooting: Why is my lock not working or turning on?
- Keypad Programming Troubleshooting: Why is my key pad not programming?
- Key Fob Programming Troubleshooting: Why is my key fob is not syncing to my lock?
- How To Install Your Keyless Lock
- After installing my Keyless RV Lock, what do I do if my door is hard to shut or does not shut right?
- On my Keyless RV Lock - What do I do if my inside door handle does not open the door?
- How To Change Lock Batteries
- How To Change Key Fob Batteries
- How do I know if this lock will fit my RV or camper?
- What do I do if I loose or break my mechanical keys for my Keyless RV Lock or Mechanical Lock?
- What do I do if I loose, break or want to purchase an extra Key-Fob?
- Can I key alike Keyless Lock and Mechanical Lock?
- How long should batteries in my Keyless RV Lock last?
- What type of battery does the key-fob for my Keyless RV Lock take?
- How will I know my batteries for lock and key fob are low?
- Is my Key-fob waterproof?
- Is my Keyless RV Lock water-resistant?
- Do you have a Lock for Class A RVs?
- Why will my door not stay closed?
RV Mechanical Entry Door Locks
- How do I know if your mechanical locks will fit my camper or RV?
- Can I key alike Keyless Lock and Mechanical Lock?
- Mechanical RV Door Lock Fitment Trouble Shooting
- Who do I contact with any questions about installing or functionality?
- After installing my Mechanical Lock, what do I do if my door is hard to shut or does not shut right?
- What do I do if I loose or break my mechanical keys for my Keyless RV Lock or Mechanical Lock?
- Can I change out key cylinders in my mechanical lock?